Where are here to help: info@bigworldpromotions.com
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Frequently Asked Questions

1. What is your minimum order quantity?

Screen Printing: 12 pieces

Embroidery, DTF, DTG: No minimum

Promotional Products: Varies by item

2. What is your typical turnaround time?

Standard turnaround is 7–10 business days once your design and order are approved.
Need it sooner? We offer rush services—just ask!

3. How should I send my art?

Best results come from
AI, EPS, PNG, or PDF files.
Don’t worry if you’re unsure—send what you have, and we’ll take it from there!

4. Do you offer design services?

Yes!

We can create a new design or tweak an existing one.
(Complex designs may have an added fee—we’ll always confirm first.)

5. Do you offer samples pre-production?

Yes.

We offer pre-production samples, which are billed into your full order total.

6. How do I know what size apparel to order?

Each product listing includes a size chart.
If anything’s unclear or you need help with fit, just reach out—we’re happy to assist.

7. Can I supply goods to be decorated?

Yes!
You're welcome to bring your own apparel or products for us to decorate.

8. What if my product gets damaged or lost?

We cannot guarantee replacement if your item is damaged during production.
If that happens, you can:
 

Provide a replacement item to be printed at no charge
OR
 Receive a refund for the decoration cost of the damaged piece

9. What payments do you accept?

We accept credit cards, PayPal, cash, and checks.
Need something custom? Contact us—we’re flexible.

10. How can i lower the price of my order?

There are three ways to lower the price of your order.

1. Reduce the number of colors and print areas in your design

2. Choose a less expensive garment style

3. Order more at a time to reduce the cost per garment

11. what is your return policy?

We stand firmly behind the quality of our products, offering a complete guarantee against any defects or errors. Should you find any issues with your order, we'll provide replacement items at no cost to you.

However, due to the customized nature of our products, we're unable to accept returns or exchanges for mistakes in size, color, or design selection made during the ordering process. Please note that the logo's printed size may vary based on the garment size ordered. For more information, please refer to our Shipping and Returns page. Any returns must be reported within two weeks of receiving your order.

12. What are the standard design sizes?

Full Front/Back:

Adult: 11” max width

Youth: 10” max width

Toddler: 9” max width

Left/Right Chest:

4” max width or height

Sleeve/Pants:

4” max width,
13” max height

13. What should i check before approving my order?

Before giving final approval, carefully review your invoice and mock-ups.
This includes checking:

Product styles, colors, & sizes

Artwork placement and design accuracy

Spelling, grammar, and color choices, Quantities & pricing


*While our team double-checks all details, final approval is your responsibility. Errors discovered after approval may not be eligible for correction without additional cost.*

To avoid delays, please approve your order promptly—this helps us stay on schedule and meet your desired delivery date.

14. What email notifications will i receive?

 Here's what you can expect:

Quote
Preliminary pricing based on your request.

Order Confirmation
Details of your chosen products, quantities, pricing, and estimated delivery date.

Awaiting Approval
Your mock-up and invoice are ready for review. This is your chance to request changes before production begins.

Approved
Confirmation that you've approved your order. We'll finalize the production timeline from here.

Ready to Decorate
We’ve received all necessary components and your order is moving into production.

Complete
Your order is finished and ready for pickup or shipping.

Shipped/Delivered
Final confirmation that your order has been picked up or shipped as arranged.

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