Standard Return Policy (for Custom Decorated Products)
All Sales Are Final on Custom Orders
- Because screen print, embroidery, and promotional items are customized, they cannot be returned or exchanged once produced unless there is an error or defect.
Defects or Errors by Shop
- If there’s a mistake in printing, embroidery, or decoration that does not match the approved proof or order confirmation, the shop will either:
- Replace the item(s) at no cost, or
- Provide a refund/credit.
Customer Errors (e.g., wrong size ordered, wrong logo provided)
- The shop is not responsible for errors in customer-provided artwork, spelling, or size selection once proofs are approved.
Quality Standards
- Shops typically allow up to a 2–3% spoilage rate (industry standard). If misprints fall within this tolerance, replacements may not be offered unless previously agreed upon.
Returns on Blank (Undecorated) Items
- Blank goods may sometimes be returned if not yet decorated, subject to supplier restocking fees and shipping costs.
Timeframe for Claims
- Customers must notify the shop of defects or issues within 5–10 business days of receiving the order.
Non-Returnable Items
- Any used, washed, or worn merchandise.
- Custom-decorated promotional items and apparel.
- Clearance or discounted items.
